Our online store accepts payments through our website using a credit/debit card. Alternatively you can credit our bank account. Full payment must be received and cleared within three days of your order being placed (unless otherwise agreed prior to your order being placed) or your order will be cancelled.

Yes, we do. Our store is located at Unit 54, 3 Pacific Rise, Mt Wellington, Auckland. Pick-up Availability: Weekdays: By appointment only Sat-Sun: 11am - 4pm

Yes, you can. You are welcome to pick up an order from us. Please select the 'Click and Collect' option at the checkout. We will notify you by email when your order is ready to be collected. The collect time and address details will be sent with the email.

Free shipping on all New Zealand orders over $50. For all orders under $50, we offer $7 flat rate shipping to anywhere within New Zealand.

No, there are no additional shipping charges for rural deliveries.

We aim to ship all orders within 24 working hours of them being placed. Please note that shipping delays are possible. Auckland (Next Working day) Auckland Rural (2-3 working days) North Island Outside of Auckland (1-2 working days) North Island Rural: (2-4 working days) South Island (1-2 working day) South Island Rural (3-5 working days) Note: - During peak shopping periods and public holidays, the orders may take longer to deliver across New Zealand. Please order well ahead of your event to avoid disappointment. - Delivery times are estimates based on our past orders. Delays may occur due to weather, holidays, or unforeseen events. Refunds or exchanges are not available for late deliveries.

We are unable to send to PO Box or Private Bag numbers. Please provide us a physical address with a street address for delivery.

Sorry, we do not ship to international destinations.

​​If you cannot add an available product to your cart, it may be that the item or size you are interested in is sold out, but the stock availability has not been updated on our website yet. Kindly reach out to us via email homesweetparty.hello@gmail.com .Please provide more information on the problem you are encountering, such as the product details, etc. We will then be able to assist you better.

Unfortunately, we do not provide event hire service.

Yes, we do. The additional charge may vary depending on the size of the balloons. Note: The service is only available on weekend.

Unfortunately, we do not offer event styling or balloon bouquet delivery services.

When your order has shipped, you will receive an email notification from us which will include a NZ Post tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at homesweetparty.hello@gmail.com with your name and order number, and we will look into it for you.

We value your feedback. It helps us improve our products and services better. We are happy to offer 10% off for the next purchase for feedback with photos/videos on our social media or website. The promotions last indefinitely, no expiration date.

We are so sorry to hear that. But there is no refund for orders that are affected by shipping delays as this is beyond our control. We will do our best to process and ship orders as soon as possible. Please order well ahead of your event to avoid disappointment.

Sometimes email providers filter our automatic emails into the spam or junk folders of your email account. Have a look in these folders to see if you can find our email. If you still cannot locate this email an error may have been entered when typing your email address. Please contact us via homesweetparty.hello@gmail.com as soon as possible and we can investigate it for you.

Please send us an email to homesweetparty.hello@gmail.com .We will send you a confirmation email and arrange the products to send ASAP. The shipping fee can be charged for the orders under $50. You will receive another notification, with NZ Post tracking, when your order has shipped.

Yes, you can change the collector's details via the pop-up during order placement. Please note the collector will also need to provide valid Photo ID and online order number during collection. Please ensure you enter their details accurately during checkout. Please note that the collector cannot be changed after the order has been placed. If you wish to change the collector, please send us an email or text message ASAP.